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Eclectic Dreamcatcher Refund Policy

Effective Date: 12th June 2024

At Eclectic Dreamcatcher, we strive to ensure your satisfaction with our blank printables templates. Please read our refund policy carefully to understand your rights and how we handle refunds.


Digital Product Refunds

Due to the nature of digital products, all sales are final, and we do not offer refunds or exchanges for digital downloads. Once a purchase is completed, you will have immediate access to the files, and they cannot be returned.


Exceptions

We may offer refunds or exchanges under the following exceptional circumstances:

Defective Files: If the digital files are corrupted or not as described, please contact us within 7 days of your purchase. We will verify the issue and, if confirmed, provide you with a replacement file or a refund.


How to Request a Refund

If you believe you qualify for a refund under our exceptions policy, please follow these steps:

1. Contact Us: Email us at our 'Contact Us' page with your order number, a description of the issue, and any relevant screenshots or files.

2. Verification: We will review your request and may ask for additional information to verify the issue.

3. Resolution: If your request is approved, we will process your refund or provide a replacement file within 5-7 business days.


Contact Information

For any questions or concerns regarding our refund policy, please contact us.


Thank you for choosing EclecticDreamcatcher. We appreciate your business and are here to assist you with any concerns.